Last Updated: 11/6/2025

At Truefind, we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Data: Name, email address, shipping/billing address, phone number, payment details.

  • Order Details: Purchase history, product preferences, and transaction records.

  • Technical Data: IP address, browser type, device information, cookies, and usage data.

  • Marketing Preferences: Communication preferences and feedback.

2. How We Use Your Information

We use your data to:

  • Process and fulfill your orders.

  • Provide customer support and respond to inquiries.

  • Improve our website, products, and services.

  • Send promotional offers, discounts, and updates (if you opt in).

  • Prevent fraud and enhance security.

  • Comply with legal obligations.

3. Sharing Your Information

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal) to complete transactions.

  • Shipping providers (e.g., DHL, UPS) for order delivery.

  • Marketing platforms (e.g., Mailchimp) for email campaigns (only with consent).

  • Legal authorities if required by law.

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures, including:

  • SSL encryption for online transactions.

  • Secure payment gateways.

  • Restricted access to personal data.

5. Your Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access, correct, or delete your personal data.

  • Opt out of marketing communications.

  • Restrict or object to data processing.

  • Request data portability.

To exercise these rights, contact us at [support email].

6. Cookies & Tracking Technologies

We use cookies to:

  • Enhance website functionality.

  • Analyze user behavior.

  • Personalize your shopping experience.

You can manage cookie preferences in your browser settings.

7. Changes to This Policy

We may update this policy periodically. Any changes will be posted on this page with a revised “Last Updated” date.

8. Contact Us

For privacy-related questions, contact:
Email: admin@truefind.co.uk